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Monday, July 23. 2007
Bug Tracker is not (yet) multilingual
I know that this entry is a little paradox in its very inside because it is targeted to non-English speaking BrainKing community but the blog is in English only (which is another issue to be addressed later anyway). On the other hand, it will be a good reference for me in the future. 
BrainKing is actively used by players from many countries and a significant part of them does not speak English. Which is not a problem at all (and it is the reason why BrainKing is translated to so many languages) and we are glad to be open to a big number of nationalities, but it becomes a problem when someone discovers a bug and wants to file it to the Bug Tracker - unfortunately in Estonian, Chinese, Norwegian or any other language I don't understand.
The current solution is to ask people to use the particular localized discussion board instead (BrainKing.ee, BrainKing.cn, BrainKing.no etc.) and ask a person who speaks English and reads the same board to post the translated report to the Bug Tracker, if the issue is identified as a real bug (otherwise it can be easily resolved in the mentioned discussion board without any language barriers). The future solution could be more sophisticated (a wizard system to describe a bug by many localized options to choose from) but it is just in a stage of consideration. And maybe when we really finish and release something like that, there will be no bugs on BrainKing at all.
BrainKing is actively used by players from many countries and a significant part of them does not speak English. Which is not a problem at all (and it is the reason why BrainKing is translated to so many languages) and we are glad to be open to a big number of nationalities, but it becomes a problem when someone discovers a bug and wants to file it to the Bug Tracker - unfortunately in Estonian, Chinese, Norwegian or any other language I don't understand.
The current solution is to ask people to use the particular localized discussion board instead (BrainKing.ee, BrainKing.cn, BrainKing.no etc.) and ask a person who speaks English and reads the same board to post the translated report to the Bug Tracker, if the issue is identified as a real bug (otherwise it can be easily resolved in the mentioned discussion board without any language barriers). The future solution could be more sophisticated (a wizard system to describe a bug by many localized options to choose from) but it is just in a stage of consideration. And maybe when we really finish and release something like that, there will be no bugs on BrainKing at all.
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The fact is, there's nothing in the BugTracker or in the PostNewBug page asking people to post bugs in one of the languages understood by the administrators or to redirect them to the discussion boards.
Adding such a text might help you a lot.
You can also ask one of the translators to help you out, these events are rare, so I think they wouldn't mind... in the meantime you can post a standard message in the poster's original language (recognizing a language isn't that hard) asking him/her if (s)he can repost the text in english... again, you can ask the translators to write you such a note...
Adding such a text might help you a lot.
You can also ask one of the translators to help you out, these events are rare, so I think they wouldn't mind... in the meantime you can post a standard message in the poster's original language (recognizing a language isn't that hard) asking him/her if (s)he can repost the text in english... again, you can ask the translators to write you such a note...
Comment (1)
whoo...I don't envy you the task of trying to understand those translated bugs...I know from my many years in tech support that with some people it can be difficult enough to get a clear understanding of the problem when there is no language barrier; imagine adding a degree of separation to that, so that the person experiencing the bug has to explain it to a second person who will translate the bug, and then re-explain it to you. The possibilities for misunderstanding increase exponentially!
This is not to say there will be misunderstanding, of course...just that if there is, it's likely to be much greater than if the person experiencing the bug was reporting it direct to the person whose job it is to fix the bug.
This is not to say there will be misunderstanding, of course...just that if there is, it's likely to be much greater than if the person experiencing the bug was reporting it direct to the person whose job it is to fix the bug.
Comment (1)
I was thinking along the same lines as pauloaguia. If someone translates the message into English and posts the translation as a comment, not only would that be useful to Fencer but to others who may experience the same problem.
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